Support custom/out of the box integration with SquadCast to measure MTTR
under review
Y
Yolk yellow Elk
Today we are measuring the MTTR metric using Jira as a source which surfaces noisy data as we dont have a very clear signal for incident in Jira. We want to integrate our incident management system i.e. Squadcast into the SEI system to measure MTTR.
We propose two kinds of solution to this problem:
- Expose an API for us to send incident data into the SEI system for MTTR tracking
- Support an native integration with Squadcast in SEI system.
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D
Dhrubajyoti Chakraborty
under review