SMTP Configuration in account level need to add Fire and Forget option.
under review
G
Garnet Aardvark
SMTP Configuration in account level need to add Fire and Forget option. becuase some time our organization email server gateways has high queue and latency and delay for acknowledgement. so we need default option in SMTP Configuration so that all approval email and notification email will not timeout and will be delivery email in queue.
A
Abhishek Thamman
Hi Garnet Aardvark, can you please elaborate on the background of this ask. Are you seeing a lot of emails getting missed.
The SMTP server today already works in a fire-and-forget mode. It sends a request to the Delegate to send an email to the SMTP server and marks the request as done.
We will need the following to get to the root cause of failed delivery:
• One specific email that went missing, with the approximate time and the recipient..
• The delegate logs from around that time..
• Their mail server's log entry for that message..
This will help us identify whether the failures happen on the delegate connection side or the mail server side. We can propose a solution accordingly. Alternatively, we can get on a call too. Please let us know.
Thanks,
Abhishek Thamman
Senior Product Manager, Harness
A
Abhishek Thamman
updated the status to
under review