Summary

Request for Harness team to implement enhanced backend monitoring capabilities and improve feature flag evaluation alerting to support better troubleshooting and issue detection.

Description

We need improved visibility into the Harness backend system behavior and more robust alerting for feature flag evaluation issues. These improvements will enable faster troubleshooting and reduce time to resolution for production issues.

Objectives

Increase monitoring and observability capabilities for Harness backend changes

Implement improved alerting system for feature flag evaluation issues

Business Justification

Current monitoring limitations make troubleshooting backend issues time-consuming and difficult

Feature flag evaluation problems can impact user experience without timely detection

Enhanced monitoring will reduce MTTR (Mean Time To Resolution) and improve system reliability

Acceptance Criteria

Enhanced Backend Monitoring:

Implementation of detailed logging for backend operations

Creation of customizable dashboards showing key backend metrics

Addition of tracing capabilities for request flows through the system

Documentation of new monitoring capabilities

Feature Flag Evaluation Improvements:

Real-time alerting for feature flag evaluation failures

Metrics dashboard for feature flag performance and error rates

Logging of feature flag evaluation context for debugging

Alert threshold configuration options

Additional Context

Our team has experienced several incidents where troubleshooting was significantly delayed due to limited visibility into backend operations. We've also had multiple feature flag issues that were only discovered after user reports.