Need a feature on impersonate user for non-admin users
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Zinnia Pinniped
Hi Abhishek, the usecase for this feature is let's suppose for support team if they want to check an issue in any of the application team's project, so for that the application team can impersonate that user for sometime to check the issue.
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Abhishek Thamman
Zinnia Pinniped: What roles are typically provided to the Support team v/s Application team?
Also, just FYI, it is an industry-wide practice to limit the impersonation capability only to Administrators as this can be a security concern.
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Abhishek Thamman
pending feedback
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Abhishek Thamman
Hey Zinnia Pinniped, thanks for your feature request. Could you please explain your use case for allowing users that are not Account admin to impersonate other users? Impersonation enables access to another user's session and is inherently sensitive. To minimize security risks and avoid accidental or unauthorized access, we’ve chosen to limit this permission strictly to Account Administrators.
Thanks,
Abhishek Thamman