We are requesting a native integration between Harness and Azure DevOps (ADO) Boards to automatically create work items for pipeline failures.

Currently, we attempted to use Harness → ServiceNow integration for incident management, but we faced a major limitation in our operating model:

Applications are supported by multiple PODs (teams)

ServiceNow requires a single assignment group at ticket creation

Harness does not have sufficient context to dynamically determine the correct assignment group

This results in:

Incorrect incident routing

Manual reassignment efforts

Increased MTTR and reduced operational efficiency

To address this, we are moving toward using ADO Boards for failure tracking, where:

Work items can be mapped to area paths / teams

Ownership can be aligned more accurately with POD-based support models